Posts tagged Process Behavior Charts
Measuring Impact In The Dojo

Last month at Agile Day Chicago, I (Joel) had the pleasure of listening to Mark Graban speak about separating signal from noise in our measurements. Mark referenced Process Behavior Charts, a technique described in the book Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler. This simple tool helps us look at metrics over time and understand the difference between naturally occurring variations (what Wheeler calls “The Voice of the Process”) and signals, or variation in the metrics representing real changes. Signals can be indicators that a desired change is manifesting, or they can be indicators that something is wrong and requires further investigation.

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